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Cardiac-eu.org

Checklist for e-Banking

No significant benefits No significant benefits
Minor benefits Minor benefits
Major benefits Major benefits
User Groups
Visual
Hearing
Physical
Cognitive
Ageing
           
Bank cards          

The card incorporates a notch according to EN 1332-2

Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing

Cards incorporate embossed symbols

Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing

Provide a facility for storing the user's preferred interface on the card according to EN 1332-4

Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
           
Websites          
Use the alt attribute to describe images
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Use client-side maps
Minor benefits visual
Minor benefits hearing
Minor benefits physical
Minor benefits cognitive
Minor benefits ageing
Provide captioning and transcripts for audio elements
No significant benefits visual
Major benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Hyperlink text makes sense when read out of context
Major benefits visual
Major benefits hearing
Minor benefits physical
Minor benefits cognitive
Minor benefits ageing
Use headings and lists to organise a page
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Use CSS for a consistent layout and style
Major benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
Summarise or use the longdesc attribute for graphs and charts
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Provide alternative content for scripts, applelets and plug-ins
Major benefits visual
Minor benefits hearing
Minor benefits physical
Minor benefits cognitive
Major benefits ageing
Label frames with the title or name attribute
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
Ensure tables can be linearised
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
Label all form elements
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Provide clear navigation mechanisms
Major benefits visual
No significant benefits hearing
Minor benefits physical
Major benefits cognitive
Minor benefits ageing
Use relative sizing
Major benefits visual
No significant benefits hearing
Major benefits physical
Major benefits cognitive
Minor benefits ageing
Ensure documents are clear and simple
Minor benefits visual
Major benefits hearing
Minor benefits physical
Major benefits cognitive
Minor benefits ageing
Ensure functionality is available through the keyboard and the mouse
Major benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
Limit the use of graphical text
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
Ensure the font size can be increased
Major benefits visual
No significant benefits hearing
Major benefits visual
Major benefits cognitive
Minor benefits ageing
Use good contrasting colours
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Provide skip links
Major benefits visual
No significant benefits hearing
Major benefits visual
No significant benefits cognitive
No significant benefits ageing
Provide a site map
Major benefits visual
No significant benefits hearing
Minor benefits physical
Major benefits cognitive
Minor benefits ageing
Avoid using justified text
Minor benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
Ensure animation can be paused or switched off
Minor benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
Make use of white space
Major benefits visual
No significant benefits hearing
Minor benefits physical
Major benefits cognitive
Minor benefits ageing
Offer an easy read or text only version
Major benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
Offer speech output
Major benefits visual
No significant benefits hearing
Minor benefits physical
Major benefits cognitive
Minor benefits ageing
Make clickable areas a large size and easily distinguishable
Minor benefits visual
No significant benefits hearing
Major benefits visual
Minor benefits cognitive
Minor benefits ageing
Avoid the use of moving targets
Major benefits visual
No significant benefits hearing
Major benefits visual
Minor benefits cognitive
Minor benefits ageing
           
ATM          
The location signs are easy to read
Major benefits visual
Minor benefits hearing
Minor benefits physical
Minor benefits cognitive
Major benefits ageing
There are adequate lighting levels
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
There is a clear path for wheelchairs
No significant benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
Labels are positioned so they are easy to read
Minor benefits visual
Minor benefits hearing
Major benefits physical
Minor benefits cognitive
Minor benefits ageing
The labels are legible for someone with low vision
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
The controls are reachable from a wheelchair
No significant benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
The telephone layout has been used for numeric keys
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Assistance or training is provided for those who require it
Major benefits visual
Minor benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
           
Telephones / Mobile telephones          

There should be consistent design of the user interface adhering to the relevant standards whenever possible

Major benefits visual
Major benefits hearing
Major benefits physical
Major benefits cognitive
Major benefits ageing
There is an audio indication when the phone is switched on or off
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
There is a visual indication when the phone is switched on or off
No significant benefits visual
Major benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
The phone should be able to return to a default status
Minor benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
Error messages are in short, simple sentences
Minor benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
All labels and instructions are in short, simple sentences
Minor benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing

Basic functions should be usable without having to use the visual display

Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
The phone can be operated using one hand
No significant benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
No significant benefits ageing
Audio prompts have a synchronised text version
No significant benefits visual
Major benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
           
Televisions          
A clear legible typeface is used
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
The text is on a plain well contrasted background
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
Text on the screen can be enlarged
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
Consideration has been given to legibility of the colours of the text
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
There is generous inter-line spacing
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Icons are clear, intuitive and simple (corresponding to the remote control)
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
All graphics used have a text explanation
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Subtitling (closed captioning) is provided
No significant benefits visual
Major benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
Signing is available
No significant benefits visual
Major benefits hearing
No significant benefits physical
No significant benefits cognitive
No significant benefits ageing
Audio description is provided
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
The audio description can be adjusted independently
Major benefits visual
No significant benefits hearing
No significant benefits hearing
No significant benefits cognitive
No significant benefits ageing
The audio description can be heard through headphones
Major benefits visual
No significant benefits hearing
No significant benefits hearing
No significant benefits cognitive
No significant benefits ageing
Users are able to customise the interface and turn off scrolling or flashing text
Major benefits visual
No significant benefits hearing
No significant benefits hearing
Minor benefits cognitive
Minor benefits ageing
There is a non-visual indication when interactive services are available
Major benefits visual
No significant benefits hearing
No significant benefits hearing
No significant benefits cognitive
Minor benefits ageing
The system is error tolerant by providing delete, back and home functions
Major benefits visual
No significant benefits hearing
Minor benefits physical
Major benefits cognitive
Minor benefits ageing
           
Passwords / User identification          
A password generating device has large clear print
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
A password generating device has audio output
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Mailed notification of a password is available in alternative formats
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
           
Help facilities          
Promotional leaflets, bank statements, letters and mortgage forms are available in alternative formats.
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Guidance should be readily distinguishable from other displayed information
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Provide the user with specific information relative to the task context rather than a generic message
Major benefits visual
Major benefits hearing
Major benefits physical
Major benefits cognitive
Major benefits ageing
Provide information on how to recover from errors
Major benefits visual
Major benefits hearing
Major benefits physical
Major benefits cognitive
Major benefits ageing
Indicate permitted range of values or syntax for user response
Major benefits visual
Major benefits hearing
Major benefits physical
Major benefits cognitive
Major benefits ageing
Multi-modal help should be provided
Major benefits visual
Major benefits hearing
Major benefits physical
Major benefits cognitive
Major benefits ageing
Keep spoken messages short and simple
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Do not use abbreviations in audio messages
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Allow users to interrupt the help at any time and return to the task
Major benefits visual
Major benefits hearing
Major benefits physical
Major benefits cognitive
Major benefits ageing

Checklist for Cards
Checklist for Chip and Pin
Checklist for Displays
Checklist for Internet Payments
Checklist for Keys
Checklist for Mobile Telephones
Checklist for PATS
Checklist for Televisions
Checklist for Websites