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Cardiac-eu.org

Checklist for Financial Transactions

No significant benefits No significant benefits
Minor benefits Minor benefits
Major benefits Major benefits
User Groups
Visual
Hearing
Physical
Cognitive
Ageing
           
Locating and accessing a terminal          
The location signs are easy to read
Major benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Major benefits ageing
There is adequate lighting levels
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Major benefits ageing
There are sensible queuing arrangements
No significant benefits visual
No significant benefits hearing
Minor benefits physical
No significant benefits cognitive
No significant benefits ageing
There is a clear path for wheelchairs
No significant benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
There is a level surface around the terminal
Minor benefits visual
No significant benefits hearing
Major benefits physical
Minor benefits cognitive
Minor benefits ageing
           
Card systems          
The card system can be easily used by someone with poor manual dexterity
Minor benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
There is a notch on the card for orientation
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
The card is embossed for identification
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
           
External features, labels and instructions          
Information labels are positioned so they are easy to see
Minor benefits visual
Minor benefits hearing
Major benefits physical
Minor benefits cognitive
Minor benefits ageing
The labels are legible for someone with low vision
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
Instructions are numbered
No significant benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
The controls are reachable from a wheelchair
No significant benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
There is a funnelled card entry slot
Major benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
           
Screens and interaction          
The screen is shielded from sunlight and glare
Major benefits visual
Minor benefits hearing
Minor benefits physical
Minor benefits cognitive
Minor benefits ageing
The touch screen is reachable from a wheelchair
Minor benefits visual
Minor benefits hearing
Major benefits physical
Minor benefits cognitive
Minor benefits ageing
There are minimal parallax problems
Minor benefits visual
Minor benefits hearing
Major benefits physical
Minor benefits cognitive
Minor benefits ageing
           
Operating instructions          
Instructions use simple vocabulary
Minor benefits visual
Minor benefits hearing
Minor benefits physical
Major benefits cognitive
Minor benefits ageing
There is an inductive loop facility
No significant benefits visual
Major benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
There is an audio jack socket
Minor benefits visual
Major benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
There is audible feedback of key input
Minor benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
There is speech output
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
There is a video link to a customer service assistant
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Major benefits ageing
           
Keypads          
Have you used the telephone layout for numeric keys
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
There is a raised dot on number 5
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
No significant benefits ageing
There are clear visual markings on keys
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
The keys are well spaced
Minor benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
The keys are internally illuminated
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
There is tactile feedback on keys
Major benefits visual
No significant benefits hearing
Minor benefits physical
No significant benefits cognitive
Minor benefits ageing
There is a generous amount of time allowed for key input
Major benefits visual
No significant benefits hearing
Major benefits physical
Major benefits cognitive
Major benefits ageing
           
Touchscreens          
There is an option to increase character size
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
There are large key fields
Major benefits visual
No significant benefits hearing
Major benefits physical
Minor benefits cognitive
Minor benefits ageing
Text accompanies graphical symbols
No significant benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
There is a speech output option
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
           
Retrieving money, cards and receipts          
Security is adequate
Minor benefits visual
Minor benefits hearing
Minor benefits physical
Minor benefits cognitive
Major benefits ageing
Documents protrude at least 3cm from the slot surround
Minor benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
Cards protrude at least 2cm from the slot surround
Minor benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
Minimum force is needed to withdraw the card
No significant benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
           
Typefaces and legibility          
Instructions are written in at least 16 point type size
Major benefits visual
Minor benefits hearing
Minor benefits physical
Minor benefits cognitive
Major benefits ageing
The instructions are written in good contrast text
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Major benefits ageing
The instructions are written in an easy to read typeface
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Major benefits ageing
Sentences are short and concise
Major benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
The receipt is readable by someone with low vision
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
           
Is there an alternative to using a PIN?
Minor benefits visual
No significant benefits hearing
Major benefits physical
Minor benefits cognitive
Minor benefits ageing
Instruction booklets are available in alternative media
Major benefits visual
Minor benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Training is provided for consumers requiring it
Major benefits visual
Minor benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing