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Cardiac-eu.org

Checklist for Public Access Terminals

No significant benefits No significant benefits
Minor benefits Minor benefits
Major benefits Major benefits
User Groups
Visual
Hearing
Physical
Cognitive
Ageing
           
Locating and accessing a terminal          
The location signs are easy to read
Major benefits visual
Minor benefits hearing
Minor benefits physical
Minor benefits cognitive
Major benefits ageing
There are adequate lighting levels
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
There are sensible and appropriate queuing arrangements
Minor benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
There is a clear path for wheelchairs
No significant benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
There is a level surface around the terminal
Minor benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
There is a location system for blind users
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
           
Card systems          
It can be easily used by someone with poor manual dexterity
No significant benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
The card contains user requirements
Major benefits visual
Minor benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
There is a notch on the card for orientation
Major benefits visual
No significant benefits hearing
Minor benefits physical
Minor benefits cognitive
Minor benefits ageing
The card is embossed for easy identification
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
           
External features, labels and instructions          
Labels are positioned so they are easy to read
Minor benefits visual
Minor benefits hearing
Major benefits physical
Minor benefits cognitive
Minor benefits ageing
The labels are legible for someone with low vision
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
The instructions are numbered
Minor benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
The controls are reachable from a wheelchair
No significant benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
There is a funnelled card entry slot
Major benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
           
Screens and interaction          
The screen is shielded from sunlight
Major benefits visual
Minor benefits hearing
Minor benefits physical
Minor benefits cognitive
Minor benefits ageing
The touch screen is reachable from a wheelchair
No significant benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
There are minimal parallax problems
Major benefits visual
Minor benefits hearing
Major benefits physical
Minor benefits cognitive
Minor benefits ageing
           
Operating instructions          
Simple vocabulary has been used
No significant benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
There is an inductive loop facility
No significant benefits visual
Major benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
There is audible feedback of key input
Major benefits visual
No significant benefits hearing
Minor benefits physical
No significant benefits cognitive
Minor benefits ageing
There is speech output
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
There is a video link to a customer service adviser
Minor benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Major benefits ageing
           
Keypads          
The telephone layout has been used for numeric keys
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
There is a raised dot on number 5
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
No significant benefits ageing
There are clear visual markings on keys
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
The keys are raised or recessed
Major benefits visual
No significant benefits hearing
Minor benefits physical
No significant benefits cognitive
Minor benefits ageing
The keys are well spaced
Minor benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
The keys are internally illuminated
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
There is tactile feedback on the keys
Major benefits visual
No significant benefits hearing
Minor benefits physical
No significant benefits cognitive
Minor benefits ageing
There is plenty of time allowed for key input
Major benefits visual
No significant benefits hearing
Minor benefits physical
Major benefits cognitive
Minor benefits ageing
           
Touchscreens          
There is an option to increase character size
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
There are large key fields
Major benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
Text accompanies any graphical symbols
Minor benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
There is a speech output option
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
           
Retrieving money, cards and receipts          
There is adequate security
Major benefits visual
Minor benefits hearing
Minor benefits physical
Minor benefits cognitive
Major benefits ageing
Documents protrude at least 3cm from the opening slot
Minor benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
Cards protrude at least 2cm from the opening slot
Minor benefits visual
No significant benefits hearing
Major benefits physical
No significant benefits cognitive
Minor benefits ageing
           
Typefaces and legibility          
Instructions are at least 16 point type size
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
Good contrast text has been used
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
The typeface is easy to read
Major benefits visual
No significant benefits hearing
No significant benefits physical
Minor benefits cognitive
Minor benefits ageing
Sentences are written in using short line lengths
Major benefits visual
No significant benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing
The receipt is readable by someone with low vision
Major benefits visual
No significant benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
           
Training          
Instructions are provided in alternative formats
Major benefits visual
Minor benefits hearing
No significant benefits physical
No significant benefits cognitive
Minor benefits ageing
Assistance or training is provided for those who require it
Major benefits visual
Minor benefits hearing
No significant benefits physical
Major benefits cognitive
Minor benefits ageing

Checklist for Built Environment of Public Access Terminals